Product planning guide
How to request product support
Give the AppDevs team useful evidence about CodiVarodium.
A focused report helps the team understand your CodiVarodium question. Support coverage and response arrangements depend on your agreement.
Include reproducible information
Send the product name, supplied version if known, affected page, account role, steps to reproduce and a clear expected result. Identify the relevant area from Admin Panel, Provider Panel, Customer App, Provider App, Scheduling.
Remove private information
Redact passwords, tokens, payment details and personal customer records from screenshots and logs. Ask for an approved secure channel if more detailed evidence is needed.
Confirm the next action
Keep the issue reference and the agreed follow-up. Re-test a proposed resolution with the original scenario and report whether the behaviour now matches the agreed scope.
